Shipping Policy

By placing your order, you agree to all the terms and conditions outlined in our “Shipping Policies”  below. Shipping options may be selected at checkout.

IASO – Botanicals processes shipping orders Monday-Friday, from 10:00a.m. until 5:00pm EST. Please allow 1-3 days for processing before your order is ready to ship. Once shipped, your order should arrive within 2-8 business days, depending on the selected shipping method and the destination of your package. Delivery time is calculated by business days and does not include weekends or holidays. This delivery time is a transit average estimated by the carrier and is not guaranteed. Unavoidable delays may occur due to extreme weather conditions.

If your parcel (and product) is visibly damaged, please retain the package in your possession and notify us via email, support@iasobotanicals.com or phone, 718.506.8685, so that we may resolve the issue. 

Occasionally, an item will go out of stock before an order is assembled. In this event, you will be refunded for the out-of-stock item. 

If you have concerns about the safety of your delivery, please contact us to apply a “Signature Upon Delivery ” option.

Return Policy

We strive for 100% customer satisfaction. When your order arrives, please check purchased items and contact us immediately if there are any questions or concerns. We accept returns of unopened, unused products within 30 days of purchase for refund or exchange. Please note that we do not refund custom blends of any kind.

If you would like to return items, please contact us via email so that we may provide you with a return shipping label.